Mag and Pat's On-line Show

ivy · Groupie Joined: 17 Jul 2007 Posts: 322

When it comes to taking criticism, our initial response is usually one of two extremes - defensive or argumentative. Keep your wrath at bay, try these instead: =

Hot phrase. "Why wasn't this done right ?"
Auto reaction. " It's not my fault !"
Cool response. "Sorry, let's sit down and see how we can fix it now."

* When someone reprimands us, our initial instinct is to deflect blame. Focus instead on what action to take and you'll show responsibility.

Hot phrase. "How could you say that ?"
Auto reaction. " What ? I didnt say anything."
Cool response. "I'm sorry, but I actually didnt mean it like that."

* When often ignorance when we dont understand someone or know that we've been caught lying. However, ignoring the problem is as bad as creating it. If you've offended someone, just apologise and clear things up.

Hot phrase. " What were you thinking ? "
Auto reaction. "Are you saying I/m stupid ?"
Cool response. "Let me explain."

* When charged at, its easy to charge right back. Instead, calmly detach yourself long enough to see what's happening then focus on resolving the issue.