Mag and Pat's On-line Show

ivy · Groupie Joined: 17 Jul 2007 Posts: 322

1. When dealing with missed calls, the onus is on the recipients to return the call. Calls should be returned as soon as possible and no later than the following day. Anything later than that and the call should be accompanied by an apology and a reason for the delay.

2. Text messages should be kept brief asn to the point. If they go beyond four or five lines, call or email instead. The use of short forms should also be confined to family and friends , never within a business context.

3. Speak at the volume you would use when talking to someone next to you. If you encounter bad reception, dont raise your voice in order to be heard, simply move to another spot where the reception may be better. And if that doesnt work, tell the caller to call you back or offer to return the call at a later time

4. When a conversation is cut off due to a bad connection , the person who initiated the conversation should call back. If may be inconvenient for the recipient to return the call, especially if its an unlisted number , or an oversea call.

5. Sensitive and confidential subject matter should never be discussed through sms. It is however acceptable to sms in order to arrange for an appropriate time to talk over the phone or to meet.

6. When running late for an appointment or meeting, texting to inform that you will be delayed is acceptable,. Messages should be apologetic and sincere. A message like "Sorry. Will be late about 30 mins late due to fight delay." is considered polite and thoughtful.

7. Taking calls during meeting is only acceptable if you have informed the chairperson that you are expecting an urgent call. If you get an unexpected but urgent call, apologise to those present and offer a quick explanation as to why you have to take that call. Then leave the room to continue your phone conversation.